Sterling Home Mortgage LLC (“Sterling Home Mortgage”) is committed to the highest standards of customer service to loan customers and our business partners. Sterling Home Mortgage also understands the importance of protecting the unique financial relationship between its partners and borrowers/customers. For this reason, Sterling Home Mortgage agrees to maintain the following commitments:
Sterling Home Mortgage receives and, in some cases, retains information about its customers through many sources. Sterling Home Mortgage will limit the use and collection of consumer information to that which is necessary to fulfill its obligations and provide excellent customer service.
Sterling Home Mortgage may need to exchange information about its customers with reputable information reporting agencies, in accordance with industry practices and to verify the existence and/or condition of customers’ accounts. Sterling Home Mortgage does not share specific personal information for any other purpose except where required by law. Please note that Sterling Home Mortgage may collect information volunteered by a customer during the application process and that information is treated with the same protection as all consumer information.
When Sterling Home Mortgage makes its technology or services available to other business partners, Sterling Home Mortgage will not share any more consumer information than is absolutely necessary, and Sterling Home Mortgage will make every reasonable effort to assure, by contract or otherwise, that its partners use technology and services in a manner that is consistent with this commitment.
Sterling Home Mortgage LLC | NMLS ID # 1593590 ( www.nmlsconsumeraccess.org). This is not an offer to make a loan or to make a loan on any particular terms. All loan applicants must qualify under underwriting requirements and satisfy all contingencies of loan approval. Rates and terms subject to change without notice.